Privacy at SPS
Smart Pet Service collects only what it needs to help you find and book pet care: your account details, the bookings you request, what you choose to share in the community, and your area. We do not sell your data and we do not use advertising trackers.
What we collect
- Your account: your name, your email and a securely hashed password. We never store your password itself.
- Bookings: the service, date and time, your pet’s name and type, any notes you add and the phone number you give for that booking.
- Community: the posts, replies and photos you publish, and the posts you mark helpful or save.
- Your area: the city you choose, or, only if you tap Use my location, your approximate position rounded to about 100 metres.
How we use it
- To show providers near you and measure distances.
- To pass your booking request to the provider you chose, together with the contact details you entered for it.
- To let the SPS team handle booking requests, help messages and community reports. These arrive by email, and emails sent by SPS can include open and click measurement.
Who sees what
- Your booking details are shared only with the provider you request and the SPS team handling that booking.
- Community posts, replies and photos are public, with your name. Reports are private and the author never sees who reported.
- Provider locations are shown as an approximate area, never as an exact address.
Your choices
- Change your name and city from Profile, and delete your own posts and replies at any time.
- Cancel a booking request from Bookings before it starts.
- To get a copy of your data or delete your account, send us a message from Help and contact.
Questions about your data? Message the SPS team.