How can we help?
Quick answers first. If yours is not here, send the SPS team a message and we will reply by email.
Common questions
How does booking work?
Choose a service and an open time on a provider’s profile, then send a request. The provider confirms it or suggests another time, and every update appears in Bookings.
Do I pay through SPS?
Not today. Nothing is charged when you send a request. You pay the provider directly, at the price shown on their profile.
Can I cancel?
Yes. Open Bookings and cancel a request or a confirmed booking any time before it starts.
What does the Verified badge mean?
SPS has checked the provider’s identity and the credentials they list. Providers without the badge can still be great, they just have not been through the check yet.
How are ratings calculated?
A rating is the average of a provider’s published reviews. The Recommended order also weighs how many reviews there are, so one review cannot outrank a long track record.
How do I report something in the community?
Open the post or reply, tap the three dots and choose Report. Reports are private and reviewed by the SPS team.
I offer pet care. How do I join?
Send us a message below and choose Becoming a provider. Tell us your service and area, and we will get back to you.